In order to use external scans you should whitelist the IPs in the list below .
Please make sure that you have whitelisted the right IP according to the cloud interface you are using . you should know which cloud you are using by looking at the url you use for performing scans .
https://cloud2.beyondsecurity.com/index.cgi - if you are using this interface then you are using cloud2
https://cloud3.beyondsecurity.com/ - this url stands for cloud 3 .
The IPs you should whitelist are :
Cloud 3 :
Cloud 2 :
For information about PCI scanner IP please contact support in the link below https://beyondsecurity.zendesk.com/hc/en-us/requests/new or by contacting us via email email@example.com